Keywords: Digitalization, Data Management

Purpose and objectives
€¢ Efficient and round the clock service
€¢ Transparency and accountability
€¢ Reengineering of government operations
€¢ One-Government concept
€¢ Interoperability
€¢ Confidentiality
€¢ Fairness and predictability

The Prime Minister of the Republic of Mauritius launched the Citizen Support Portal (CSP) in 2017, CSP is a ticketing system that enables citizens to register a complaint or a suggestion online. The innovation is in line with Agenda 2063 and the SDGs vision of €˜leaving no one behind €™ is modified to accommodate citizens with special needs. The platform provides valuable information about trends and issues which require policy response, this data is used for decision making and planning.
Since its launching, the project has resolved 70% of complaints, this success is attributed to the leadership and supervision of the Prime minister. The project has also contributed to instill a new mindset among government officers from a cumbersome and manual approach of public service to the adoption of a learner and modern approach through innovative technologies.