Keywords: Public Service, Data Management
The public service map includes all information needed by the citizens to claim public services. It maps the nationwide spectrum of public services, The PSM will significantly facilitate citizens’ access to services by providing a clear overview on the documents, procedures, fees and timeframe required for each service.
Impact:
1 Decreases the workload of employees,
2 Minimizing corruption, as citizens would be more aware of the requirements and would not be held at the discretion of the employees for requesting information,
3 It also serves as a basis for determining (in a participatory approach) the most demanded services by citizens on the local level,
4 It paves the way towards more standardized services nationwide.
5 Enhance the efficiency and transparency of public services and the accountability of civil servants,
6 Contribution to citizens’ satisfaction,
7 Development of an interactive complaints and suggestions mechanism
The map was launched on the government web portal psm.gov.eg. The website is equipped with a smart database that enables decision-makers to monitor the performance of public services providers at the republic level and measure their commitment to service delivery standards, the time taken to complete services, and how easily they can be obtained from the viewpoint of citizens. The database also provides indicators of the services that are most in demand from citizens and the most complex that can be initiated and automated within the country's digital transformation plan. The map is also provided in an easy use mobile application. Featuring a "make sure before you claim button" and a feature of reaching destinations through maps, also a reminder for the payment or renewal of a certain service.