Keywords: Service Delivery, Digitalization
The Smart Mobile Apps platform – implemented by the Ministry of Technology, Communication and Innovation was formulated to develop new applications for innovative services to citizens. The platform comprises of three main components:
• A service-oriented architecture system that allows for quick and consistent deployment of mobile app servers
• A government “app store” website to reference and promote the mobile apps as well as any future apps
• 10 mobile applications, available on major platforms
The project is aimed at improving service delivery by harnessing innovative technologies and open platforms. The mobile application will provide a simple way to search for information and will reference a number of important information links, giving the app user a unified experience when searching for information from the government. The mobile apps currently being deployed include:
1. Smart Gov
2. Smart Traffic
3. Smart Police
4. Emergency Alert App
5. Public Utilities
6. Family Welfare
7.Consumer Rights
8. School Companion
9. SME Net
10. Green Living Index
These applications will be enhanced with new functionalities, languages and simple workflows as the need arises.