Keywords: public services, digitalization
The context: Constitutional and legal provisions, requirements of the 2011 Constitution, regulatory laws related to communities, in implementation of the conclusions of the new development model report, Law No. 19.45: relating to public facilities, Law No. 19.55: relating to simplifying administrative procedures, and Law No. 13.31: relating to access to information, the government program in the field. Regarding the development of electronic administration, correspondence to the Minister of the Interior, No. D7115, the spontaneous involvement and collective will of the components of the Ait Melloul local government in raising the quality of public services through the downloading of digitalisation workshops, especially taking into account that: the local government has, since 2014, downloaded a group of digital platforms, starting with the integrated management system for expenses and during the year 2019, the group engaged in digitalising the tax administration through the integrated revenue management system, raising the immaterial nature of granting tax certificates related to real estate, as well as digitalising a group of services, the most important of which is downloading the platform for economic licenses and licenses to occupy public collective property and warehouse management in 2015. The inclusion of digitalisation workshops within The group’s work program during the regular session in May 2017 Objectives: To make the Ait Melloul local government more competitive and attractive. Simplifying administrative procedures. Rationalization of expenses. Empowering citizens with proximity services characterized by proximity, speed, quality and transparency. Developing service and trade activities. Reforming the administration, gaining citizens’ trust, and increasing their level of satisfaction. Problems: Lack of respect for the deadline for processing applications and delivering administrative decisions. Poor services provided to subordinates. poor trust between the administration and citizens. Slow processing of employee promotion files. Lack of a data and information bank for the various areas of the community’s intervention, as digital platforms have made it possible to provide updated data and statistics. Challenges: Providing services that take into account the principles of governance, effectiveness, transparency, speed and quality. Gradually abandoning the material nature of various administrative procedures. Improving and motivating citizens to resort to digital platforms to benefit from administrative services. Work to reduce deadlines. Increase the difficulty in communication and coordination in exchanging information with external interests.