Keywords: Public Administration
The unified national complaints portal has been implemented in response to the high directives of His Majesty and the contents of the constitution, as well as the government program aimed at developing a unified and integrated system for managing complaints that live up to the aspirations and expectations of citizens
The National Unified Portal for Complaints aims to receive complaints and grievances of citizens, secure their traceability, answer their messages and provide solutions to their problems, and also receives their comments and suggestions in this regard. The National Complaints Portal is also a tool that enhances channels of interaction between the administration and the citizen, considering that it is a priority and a way to evaluate the department's performance
The number of public administrations involved in this system has reached 116 public administrations, while the number of complaints received since its launch, on January 09, 2018, amounted to 195.716 complaints, of which about 78.17% were processed. www.chikaya.ma is available on for Android OS on Google Play store and Apple Store.