Keywords: Service Delivery, Governance
The Huduma Kenya Programme (HKP) is a “one stop shop” for government services initiated by the Kenyan government as one its Vision 2030 flagship projects captured under the Mid Term plan for 2013-2017. It aims at enhancing access and delivery of Government Services to all Kenyans.
It provides public services and information from a single location through integrated platforms with great emphasis on excellence in service delivery. The innovation has utilized Information Communication Technology (ICT) to transform the provision and delivery of public services.
The programme also allow for feedback which is crucial in its further improvement. Most citizens who citizens previously were unable to access government services due to bureaucracies, corruption, location and costs can now access them in nearby centers.
The ‘one stop shop’ approach enhances convenience especially since it has ensured that critical government services such as issuance of national identity cards, issuance of birth certificates, registration of business names, and applications of business licences, drivers’ licences, police abstracts and many more are now available not only in one place but also within the locality of the citizens. Online e-Huduma web and mobile portal which is integrated in the services provided by various government ministries, departments and agencies have eased payment for government services.