Keywords: Digitalization, Government
Central Agency for Organization and Administration aims at improving the quality of services, achieve administrative reform, and eliminate corruption gradually by implicating the principles which focus on investment in people, developing work methods, procedures, re-assessing and continuous improvement.
To this effect, it developed an automated governmental services system to enhance efficiency and effectiveness of service delivery. The adoption of e-government was borne out of the challenges that faced government institutions in provision of services for example; lack of effective communication between government units and citizens, complexity and slow procedures, poor quality of services provided and corruption.
The automation of the government systems thus contributed in building the citizens’ confidence on the government through enhancing transparency and accountability besides ensuring easy, affordable and timely access to government service.